Updated: May 21st 2018
The information we collect
A full description of the Square Space Analytics and Performance cookies placed on your device when you visit cinelogdcp.com can be found here. These cookies do not contain any information that can identify you personally.
We use the information provided by the placement of cookies to help us improve the website, track page visits, see your browser type, language etc.
Most Web browsers accept cookies by default but this option can be turned off in the browser's preferences. You do not have to accept cookies when viewing this or any other website but choosing not to accept cookies may limit what you can see.
In addition to the Square Space cookies we also place cookies when you login to your customer account (LUT Bank) following a purchase. This information is recorded for each visit and for the duration of your membership and will allow you to access restricted content without the need to keep logging in.
Security when browsing the Cinelog website
We have now enabled safe, certified SSL encryption of all data that passes between you and the Cinelog website and is denoted by the padlock icon in your browser's address bar and the https prefix used in the website URL i.e. https://www.cinelogdcp.com. This basically means that any information you view on the website or send to the website, is encrypted during the transfer and is highly unlikely to be intercepted. If it is intercepted it is virtually impossible to decrypt. You can view the encryption protocols, certificate, cookies and other security details by clicking the padlock icon or 'I' button in the URL address bar (depending on your browser).
Product update emails and promotions
When you purchase a product from us we will ask you for your explicit permission (opt in) to add your name and email address to our customer mailing list. We use this mailing list for the purpose of notifying you about a forthcoming product update although there may be times when we may directly advertise a third party product or service to you via email if we a) secure a favorable discount for our customers or b) feel the product or service to be of significant benefit or interest to you.
If you choose to not give permission we will not add you to our customer mailing list and you will not receive update notices containing updated download links from us. We will still post update information in the news area of the LUT Bank but you must specifically request the update from us using the contact form.
You may opt out of this mailing list at anytime by following the link provided at the bottom of any of our emails or by requesting deletion via our contact form.
Customer only area of the website (LUT Bank)
Customers have access to restricted content on the website that we call the LUT Bank. We utilize a third party application (Sentrylogin.com) to manage access to these pages.
The following information is recorded when you sign up for an account:
Your User name
Your registered Name
Your registered email address
Your IP address
The time, date and duration of your visit
We will only use this information for customer support issues relating specifically to your accessing or viewing content in the restricted member area or for the sending of membership renewal notices via email. This information will be deleted within 30 days if you choose to close your account or not renew it. You do not need to register an account but registering will give you access to additional content and information.
Location of your provided data
Cinelog Digital Camera Profiles use a third party provider for email correspondence (MailChimp.com) and the information you permit us to use is stored on servers based in the United States. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework. Cinelog Digital Camera Profiles have signed Mailchimp's Data Processing Addendum and a PDF copy can be requested using our contact form.
Purchasing from Cinelog
Our order processing is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer support service inquiries and handles returns.
Cinelog Digital Camera Profiles does not record, or have access to your financial details, credit card numbers, address or other information that may personally identify you. This information is processed securely by Paddle.com only when making a purchase. Cinelog Digital Camera Profiles are notified by Paddle.com when a sale occurs and are provided with limited customer information when logged into the Paddle website. This information is:
Your email address
The product(s) you purchased
The date and time of your purchase
We will access this information only for customer support purposes and product and location analytics. Your email address will be added to our product updates and/or promotional mailing list(s) only if you have given your explicit permission to do so by subscribing to a mailing list following your purchase. We cannot contact you if you do not give us permission to do so.
Your rights regarding your information
You may, at any time, request from us a copy of any and all information we hold on you. You may also request that this information be deleted from our servers. We will action your delete request within 48 hours and send you notification to confirm it.